Unified Communications Services: Having All Your Communications and Collaboration Tools in One Unified Platform
At Mint Solutions, we dedicate our time to helping you achieve your team collaboration goals. Our customized approach allows us to integrate unified communications (UC) technology seamlessly to enable real-time communication and an all-in-one user experience. Unified communication technology will deliver the omnichannel experience that meets your employees’ needs.
Understanding Unified Communications Technology and Services
Unified communications refer to a phone system that allows businesses to do more than make voice calls. This business solution integrates multiple communication services such as IP telephony for desktop sharing, video conferencing, instant messaging, and voice calls, over the universal IP network.
Features of Unified Communications Solutions
UC solutions consist of the following features:
Voice – Voice tools have been present for more than a hundred years, and they continue to be the cornerstone of unified communication services.
Instant messaging – Our UC solution allows you to have all communication tools in one phone system. This means your employees won’t need to toggle between different applications. Instead, they achieve instant communication using one platform.
Audio and video conferencing – Our integrated audio and video conferencing tools enhance collaboration among team members and enable easy sharing of information.
Mobility- Our UC allows businesses to collaborate and communicate everywhere using multiple devices.
Calendar – The UC calendar is another element that illustrates the communication solution’s capabilities in providing an end-to-end user experience.
UC analytics and reporting – Mint Solutions analytics lets you review user information, transactions, and service adoption using one portal. This analysis helps your detect and act on problems fast to improve customer experience.
End-to-end encryption – With cyberattacks on the rise, businesses need a highly secure communication system. Our UC system meets the Federal Information Security Management Act (FISMA) regulations.
Reasons Your Business Needs to Adopt Unified Communications as a Service (UCaaS)
1. Improved functionality -
UC solutions change how your business communicates. For instance, you can switch to video conferencing rather than use voice calls, allowing document sharing.
2. Better collaboration -
UC includes multiple collaboration tools that allow instant, group messaging functionalities and mobility, increasing engagements among stakeholders.
3. UC integrates AI into your operations -
Our UC platform lets you generate valuable data that is useful in decision making.
4. UC is cost effective -
Aside from streamlining your business communications, UC saves you from purchasing hardware since all information shall be in the cloud. Additionally, the team at Mint performs routine updates on all UC products and services, which also saves you from bringing in new staff to manage the system.
Why Rely on Mint Solutions?
UC solutions offer unified messaging solutions that are scalable and also allow B2B collaboration. Our all-in-one services cover everything from installation to updates and maintenance. In addition, our extensive experience of over 30 years helps us to mitigate risks throughout the migration and integration process.
Finally, the customer service at Mint Solutions is unrivaled. All our clients can expect to receive the best advice that meets their business communication needs.